Cancellation policy

Cancellation of dental appointment by the Patient

In the event that the Patient cannot come to dental appointment at the booked time, Patient is obliged to inform the Läänemere Hambakliinik at least 24 hours before the start of the booked appointment.

Dental appointment can be cancelled or changed as follows:

  • By phone (+372) 660 04 60 during the opening hours of the Läänemere Hambakliinik
  • At the reception desks of Läänemere Hambakliinik during opening hours:
    • Linnamäe tee 3, Lasnamäe, Tallinn
    • Keskuse 16, Mustamäe, Tallinn
    • Ädala 1, Pelgulinn, Tallinn
  • By writing an email to info@lhk.ee
  • Through the link in the confirmation email of the online booking and the SMS reminder about the visit, as well as in the “My Bookings” section on the clinic’s website:
    • To cancel an appointment in the online booking system, the Patient identifies himself with an ID card, Mobile ID or Smart ID. If desired, it is possible to make a new reservation on the clinic’s website www.lhk.ee using the online booking system.
Late Cancellation or Failure by the Patient to Attend an Appointment

If the Patient cancels an appointment less than 24 hours before the scheduled appointment time or fails to attend the appointment without prior notice, Läänemere Hambakliinik is entitled to issue the Patient with an invoice to cover the costs incurred in maintaining readiness to provide healthcare services, in accordance with the price list in force at Läänemere Hambakliinik.

The costs related to being ready to provide health care services include, for example:

  • Costs for disposable materials and accessories prepared for the appointment
  • Costs for sterilization of reusable instruments prepared for the appointment
  • Costs for waste management of materials prepared for the appointment
  • Employee salary costs
  • Clinic household expenses

Fee to cover the costs of being ready to provide healthcare services (in the event of a failure to attend without prior notice or a late cancellation)
€75 (for appointments lasting less than 3 hours)
€150 (for appointments lasting 3 hours or longer)

Board of Läänemere Hambakliinik